accessibility by Virtual Care (video) during COVID-19

Health care professionals are adopting best practices to control the outbreak of COVID-19. The safety of our family and community members who are more vulnerable requires a group effort. 

Medical evidence suggests that our best response continues to be to avoid indoor in-person counselling, with the goal of limiting new cases so that our health system can effectively manage those cases at high risk. I believe this is the correct approach. In accordance with the recommendation of the College of Registered Psychotherapists of Ontario, I am now offering all appointments by video.

I am able to provide support to you. You are welcome to consider which option best meets your needs:

1. You can book an appointment by video. I offer appointments through Zoom Pro. It is a secure platform — end-to-end encrypted, PHIPA and PIPEDA compliant. All you require is a private space to use and your own personal computer/laptop. It is an easy platform to use, I send you a link. Clients consistently report that they appreciate the ease of access through video counselling.

2. You can book an appointment by phone. Telephonic counselling is ‘tried and true’, used by EAP programs and crisis lines since their inception, and by many of you in the past when unable to attend in person.

If you have any questions about the comfort, privacy, and ease of video counselling, please don’t hesitate to phone or email and let me know. I would be happy to give you an opportunity to try it out. I am confident you will be pleasantly surprised by its convenience while maintaining all the benefits of counselling.

Stephen Douglas MA RP

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